Shipping Policy
Notice for holiday orders
Happy Holidays! We are taking a short holiday break and will be closed from December 25 to January 2. We are so grateful for your support this year. Your support allows us to continue creating meaningful pieces we hope you will love and wear for years.
Orders placed between December 25 to January 2 will be shipped during the second week of January. Custom sizes and custom orders may require additional time. Sign up for our newsletter to stay connected. As a small thank you, you will receive a special discount code to use during this period.
Holiday Return Policy
All items purchased on sale are considered final sale. We are unable to accept issue refunds.
To accommodate holiday gifting, our return policy is extended. Purchases made between November 25, 2025, and December 25, 2025, can be returned for store credit or exchange only through January 2, 2026.
Thank you for supporting our small business! We want you to love your CLED pieces and are here to help if you need assistance with a return or exchange. Please review our policy below:
Order Fulfillment
All of our pieces are handmade to order, which means it may take 1-2 weeks for your order to be shipped. We take every precaution to ensure your items arrive safely and on time. If you need your order by a specific date, please contact us at hello@thecled.com.
Shipping Methods and Estimated Delivery Times
Domestic Shipping
| Method | Estimated Delivery Time |
|---|---|
| USPS Ground Advantage | 3-5 Business Days |
| USPS Priority Mail | 2-3 Business Days |
| USPS Priority Mail Express | 1 Business Day |
| UPS Ground | 2-5 Business Days |
| UPS 3 Day Select | 3 Business Days |
| UPS 2nd Day Air | 2 Business Days |
| UPS Next Day Air Saver | 1 Business Day |
International Shipping
| Method | Estimated Delivery Time |
|---|---|
| DHL Express Worldwide | 3-7 Business Days |
Shipping Policies
Domestic Orders:
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Free standard shipping (USPS Ground Advantage) for orders over $150.
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Orders valued at $500 or more will require a signature upon delivery.
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All orders are shipped via USPS or UPS unless an expedited shipping option is chosen at checkout. Once shipped, you will receive an email with a tracking number. Shipments may take up to three business days to process.
International Orders:
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We offer worldwide shipping to the following regions through UPS or DHL Express Worldwide:
Argentina, Australia, Austria, Belgium, Brazil, Canada, China, Costa Rica, Denmark, Finland, Germany, Greece, Hong Kong SAR, Iceland, Ireland, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, the United Kingdom, and Vietnam.
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Customs fees and import taxes are not included in the shipping cost and are the responsibility of the customer.
Tax & Duty (International Orders):
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Orders shipped outside the U.S. may be subject to import taxes, customs duties, and tariffs, which are the responsibility of the recipient. Recent increases in tariffs may affect your total cost. ***We do not cover or refund any additional charges related to these fees, and compensation, refund, or return requests due to these charges will not be accepted.***
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Duty fees and import taxes are assessed by the customs agency in the destination country and are due upon delivery.
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If a shipment is refused by the receiver, the shipping cost will not be refunded.
Additional Information
Once your package is handed over to the shipping carrier, we are not responsible for any lost or stolen packages. For any concerns regarding shipping or delivery, please contact us at hello@thecled.com.