Messenger Keyring | Personalized Studio

Shipping

Everything you need to know about how your CLED order is made, shipped, and delivered.

Made to Order

Each CLED piece is handmade to order in our Los Angeles studio. Please allow 1 to 2 weeks for your order to be made and prepared for shipping. We take every care to make sure your pieces arrive safely and on time. If you need your order by a specific date, reach out to us at hello@thecled.com and we will do our best to help.

Shipping Methods & Estimated Delivery Times

Domestic Shipping

International Shipping

Shipping Details

Domestic Orders

• Free standard shipping (USPS Ground Advantage or UPS Ground) on orders over $250.
• Orders of $500 or more require a signature upon delivery.
• Orders ship via USPS or UPS unless you choose an expedited option at checkout. Once your order ships, we will email you a tracking number. Please allow up to 3 business days for processing.

International Orders

We ship worldwide via UPS or DHL Express Worldwide to the regions available at checkout. Once your order ships, we will email you a tracking number.

Tax & Duty (International Orders)

• Duties and import taxes are already included in your checkout total, so you will not be asked to pay any additional customs fees when your package is delivered.
• If a shipment is refused by the receiver, the original shipping cost is not refundable.

Lost or Stolen Packages

Once your package is handed over to the shipping carrier, we are unable to take responsibility for lost or stolen packages. For any concerns about shipping or delivery, please contact us at hello@thecled.com and we will be glad to help.

Thank you for supporting our small business. We want you to love your CLED pieces, and we are here to help if you need assistance with a return or exchange.

Three policies may apply depending on where your order ships. Please review the section that applies to you.

Returns & Exchanges

• All jewelry is handmade to order. Returns are accepted within 7 days of delivery for an exchange or store credit only. Shipping costs are not refundable.
• Damaged, Incorrect, or Missing Items: If your order arrives damaged, incomplete, or incorrect, please notify us within 7 days of delivery.

Store Credit Policy

• Refunds are issued as store credit only when processing refunds.
• Store credit never expires and can be used for any item in our online store.
• Once we receive the returned item(s) in acceptable condition, we will issue your store credit.

Return Process

1. Email hello@thecled.com with your order number and name to start your return.
2. Make sure the item(s) are:
   • In their original, unworn condition.
   • Returned in their undamaged original packaging.
3. The customer is responsible for return shipping costs.

Processing Time

Please allow 5 to 7 business days for your return to be processed after we receive the item(s).

Items We Cannot Accept

• Customized pieces (for example, engravings, custom ring sizes, or chain lengths).
• Sale or discounted items. All sales on these pieces are final and cannot be returned or exchanged.

Additional Notes

• As all pieces are handmade to order, please confirm your size and color choices carefully before purchasing. We are happy to help with any sizing questions, so please reach out before you order.
• We reserve the right to refuse returns or exchanges for items that are not in original condition, or that show signs of wear or damage.

International Returns

We accept international returns only for items that arrive damaged, defective, or incorrect. We are unable to accept international returns or exchanges for any other reason.

• Please notify us within 7 days of delivery at hello@thecled.com with your order number and name.
• Original shipping costs, duties, and import taxes are not refundable.
• Customers are responsible for all return shipping costs.

The return process, store credit terms, and processing times described under Domestic Orders also apply to accepted international returns.

If you are a consumer in the European Union, please see the section below, which gives you additional rights.

Thank you for understanding our policy, which helps us continue creating high quality, environmentally conscious jewelry with care and attention to detail.